Our Delivery Policy

Mavis & Mick ship to every corner of New Zealand - so feel free to shop till your heart's content! We use a reputable New Zealand courier company and guess what - we foot the bill! That's right, unless you want your product delivered overnight, we'll cover the cost of couriering it to you.

If your product does not arrive when you want it to (although soon is never soon enough when it comes to shoes!), please contact Mavis & Mick, and we'll hunt it down.

Returns Policy

Requests to return/exchange your goods MUST BE MADE within 7 days of purchase .  Please let us know by phone or email and we will contact you to arrange the return.        Requests for refunds are considered on a case by case basis.

 To return your purchase you will need to ensure that your goods are in their original condition, are with the original packaging and you wlil need to provide proof of purchase.

 Upon receipt of this information we will advise you the address to return the goods to, and any other information you need to know.

Please note that:

·         Mavis and Mick does not cover delivery fees for exchanges

·         Refunds are not available on Sale Goods, but we are happy to exchange them under the same criteria mentioned above.  

·         Mavis and Mick will meet all requirements of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986