Let us help you

No question is too big or too small

If you're having trouble making a selection, finding the right size, shape or style - we'll help. Just ask! We can even phone you if you'd us to, just let us know your number and we will be in touch.

Our time is your time...

Payment

We know that punching your credit card numbers into a website isn't how everyone likes to shop. You hear so many stories about fraud and all that. Mavis & Mick have made the online payment facility extremely safe for you - we use DPS - the world's largest and most trusted provider (basically they're the best). And if you're wondering, we accept Visa and Mastercard online.

Delivery

Mavis & Mick ship to every corner of New Zealand - so feel free to shop till your heart's content! We use a reputable New Zealand courier company and guess what - we foot the bill! That's right, unless you want your product delivered overnight, we'll cover the cost of couriering it to you.

If your product does not arrive when you want it to (although soon is never soon enough when it comes to shoes!), please contact Mavis & Mick, and we'll hunt it down.


Privacy & Security

This is usually what you will find in the small print...Because we use DPS, we don't store any credit card numbers on our computers - it is all stored in a secure environment. And don't worry - we won't pass your details onto anyone! If you would like to hear from us from time to time, we'll ask if we can use your email address.

Returns & Exchanges

Requests to return/exchange your goods MUST BE MADE within 7 days of purchase. Please let us know by phone or email and we will contact you to arrange the return.

Requests for refunds are considered on a case by case basis.

To return your purchase you will need to ensure that your goods are in their original condition, are with the original packaging and you will need to provide proof of purchase.

Upon receipt of this information we will advise you the address to return the goods to, and any other information you need to know.

Please note that:

  • Mavis and Mick does not cover delivery fees for exchanges
  • Refunds are not available on Sale Goods, but we are happy to exchange them under the same criteria mentioned above.
  • Mavis and Mick will meet all requirements of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986

Terms & Condtions

The Internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. This Privacy Policy tells you what information we collect, what we do with it and your rights to correct or change it.

At Mavis&Mick, we are committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalized and entertaining experience for you, in accordance with the terms outlined below.

The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.

What information do we collect?

We collect personally identifiable information. Providing this information will always be optional for you. However, some services may not be available to you if you chose not to provide it.

From time to time, we may run contests or other promotions. If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion. When you submit a request, review or comment to our customer service department, we may ask you for your email address.

We also collect aggregated data. This information is generated by our systems as they track traffic through our sites. This information does not identify you personally and is not linked to the personally identifiable information that you may have provided.

Who do we share this information with?

We will not share the information that we collect with any third parties. The information may be hosted with a service provider. Our agreements with them protect the information that we collect from any use by them that we have not authorised.

The aggregated data (not the personally identifiable information) may be shared with third parties such as advertisers or business partners.

How do we use the information?

When you register, complete a form or participate in any contest or promotion on our website, we will use the information you provided to us to send you email or regular mail from us regarding products, services or other contests and promotions that we think may be of interest to you.

We may use the data to verify your identity if you need help with a forgotten password, or you are having logon difficulties with any of our site services.

From time to time we may aggregate your information analyse trends, preferences, and demographics.

We may use the information for other purposes with your prior permission.

How do we use "cookies"?

"Cookies" are small pieces of information stored by your browser on your computer's hard drive. Cookies do not contain personally identifying information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:

  1. Track traffic patterns to our site.
  2. Ensure that the most relevant content is being shown.
  3. Allow you to enter certain site member services without having to log in each time you visit.

Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies. You will still be able to visit our sites with cookies disabled.

Google Advertising

We may use cookies to collect data for Google remarketing purposes for online advertising. We make every effort to abide by all Google Adveritsing policies:

Third-party vendors, including Google, may show our ads across other sites on the Internet.

Cookies stored by your browser may be used by third-party vendors, including Google, to show you ads based on your previous website activity, including visits to our website

What about our advertisers and business partners?

This Privacy Policy only relates to our site. You should be aware that we are not responsible for the practices of our advertisers or business partners. Our site may contain links to other sites. You should check their privacy policies before providing personally identifiable information to them or any other third party.

Opting in and opting out

You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.

Can we change this policy?

In order to reflect the fact that our business is growing constantly, we reserve the right to change this policy at any time.

Your right to access your information

The New Zealand Privacy Act of 1993 gives you the right to access and correct this information.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with Mavis&Mick, you can contact us.

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